Cosa dicono le persone

We had a 3 night stay at the Sofitel after arriving at 10pm after a very long flight with a 12 month old - not a fun experience. So we made sure to book a room at one of the airport hotels so we wouldn't have to travel far at that time of night. I'm extremely glad that we made the right choice as we could not have been happier with every aspect of our stay. The room was pristine, spacious enough for us to set up a travel cot without hindering any part of the room, blocked out pretty much all sound and light (which greatly helped us in getting over our jet lag), and the facilities (though we didn't make use of most of them) were more than adequate. The hotel has direct access to Heathrow airport; and by extension London's rail network; which made day trips into the city a breeze. Something that was a priority with a little one in tow. We opted for the Breakfast Buffet three mornings in a row, and it was honestly the best I've been to. Wide selection and top quality food!! We did order room service one night and it was equally as good. The number one reason we'll be coming back to the Sofitel is the customer service. Each and every staff member we dealt with went out of their way to be pleasant and helpful. As we'd arrived late at night we opted for the valet to park our car, but left a mobile phone in the car when we got out. Reception rang and asked if we wanted it brought up to our room which just seemed way above and beyond the call of duty. Very much appreciated on our behalf!! The only downside is the price, but we expected to pay premium for a luxury hotel, and it's worth every cent for the level of service and convenience the hotel offers.

0208 545 6850
Oggi alle 9:00 - 18:00